Secure Locations

Cloud9 uses space in Canadian and UK datacentres renowned for their security. Both are geo-physically and politically stable locations, where threats of upheaval, seismic or social, are minimal. By using these two centers, all of Cloud9's hardware (servers, switches, firewalls, SANs, etc.) is fully redundant.

Secure Data Backups

• All data is backed up by a fully automated NAS and tape library backup server.
• All client data is synchronised daily (or as often you request) to our failover datacentre location.

Secure Monitoring

We feature state-of-the-art on-site security.

• Our datacentres are monitored 24/7/365 to ensure your servers are always safe from undesirable visitors.
• Visitors to the datacentre must pass through two security screenings to gain access.
• Motion-sensitive cameras throughout the facilities track all movement at the site. Servers and server racks are physically locked.

Secure Connections

• Our 1 Gigabit bandwidth connection is fully redundant.
• At least 99.9% of up time.
• Your web portal is secured by RSA SecureID hardware or software tokens - your choice. It simply doesn't get any more secure than this.

Secure Power

Customers can be confident with N+1 power generator architecture that provides Uninterruptable Power Supply (UPS).

• The UPS modulates electricity from the local utility and supplies it to the individual servers.
• Any decline in power from the local utility automatically switches power to a battery system, ensuring uninterrupted power for the few seconds between a power outage and the automated startup up of our diesel-powered backup generators.
• The generators, which can run indefinitely, are also backed up by a second set of generators.
• In short, with servers fed by multiple UPS units with redundant and instant failover coverage should any single UPS unit fail, power surges or local brown outs cannot affect server performance.

Secure Environment

• The datacentres feature advanced climate control - N+2 redundant datacentre HVAC (heating, ventilation, air conditioning) systems.
• Advanced fire suppression systems ensure any fires are localized.
• A surveillance system quickly detects the presence of any water on-site, keeping all data safe from flooding.
• Preventive maintenance, performed regularly by our own highly trained personnel, meets or exceeds manufacturers' recommended practices.